Managing Your Domain’s Billing Information

At Net2Secure, we know how important it is for small business owners and website managers to have full control over their domains. This guide covers everything you need to know about managing your domain’s payments, from updating your credit card to setting up renewals, all in one easy-to-use control panel.

Why Your Domain's Billing Is So Important

Your domain name is one of your most valuable online assets—it's how people find your business. Keeping your billing information up to date ensures your domain stays active, so visitors can always find you without any interruptions. This guide will show you how to:

• Find and update your payment details.

• Look at your past bills.

• Manage how your domain renews.

• Add more years to your domain registration.

• Cancel or move your domain if you need to.

How to Find Your Domain’s Billing Information

To manage your domain's payment details with Net2Secure, just follow these simple steps:

1. Log in to your Net2Secure account.

2. Go to the Domains section.

3. Choose the specific domain you want to manage.

4. Click on the Billing tab (or a similar section) to see all your payment details, past invoices, and renewal status.

Figuring Out Who Your Domain Provider Is

If you registered your domain with Net2Secure, you will manage all the billing and renewals right in your Net2Secure control panel. But if you bought your domain from another company and just connected it to your Net2Secure hosting, things are a little different.

• In your Domains section, check the Provider field next to your domain.

• If it says Net2Secure, you're in the right place, and all billing is handled here.

• If it lists another company (like GoDaddy or Namecheap), you'll need to log in to their website to manage your payments and renewals.

Reviewing Your Domain’s Subscription Details

Inside the Net2Secure control panel, when you select your domain, you can see all its important details.

• Provider: The company that manages your domain.

• Status: Is your domain active, expired, or something else?

• Expiration Date: When your domain is set to expire.

• Current Payment Method: The card or method you've used for this domain.

For more details, you can click on sections like Overview, Payment Details, or Renewal Settings.

Auto-Renewal: What to Know

Most domains with Net2Secure are set to automatically renew by default. This is a great way to avoid accidentally losing your domain.

• You'll get an email about 15 days before the renewal date to give you a heads-up.

• If you'd rather renew manually, turn off auto-renewal in the Billing or Renewal settings. Just be careful, if you forget to renew, your domain could expire and become available for others to register.

What Happens If a Payment Fails?

If a payment for your domain renewal doesn't go through:

• Your domain will stay active for a period of 15 days, but it will be marked as past due.

• During this time, our system will try to charge your card up to three times.

• If all attempts fail, your domain will stop working after 15 days.

• You will still have a 30-day grace period (so, up to 45 days in total) to log in and renew your domain. After this, it will be released and could be registered by someone else.

Understanding Grouped vs. Independent Billing

If you have many domains or services with Net2Secure, they might be billed together or separately.

• Independent billing: Each domain has its own payment method. Changing the card for one domain won't affect the others.

• Grouped billing: Some of your domains or services share the same payment method. If you see a message that says, "Changing billing here will update all linked items," it means your items are grouped.

You can click a link that says "View Subscriptions" or something similar to see exactly which services are grouped together.

Adding More Years to Your Domain

If you want the convenience of not having to renew every year, you can pay for multiple years at once.

• Go to your domain's Overview or Expiration section.

• Look for an option like "Add Years."

• Follow the instructions to choose how many years you want to add and then complete the payment.

Just be aware that there is a limit to how many years you can register a domain for at one time, so this option might not always be available.

Cancelling Your Domain

If you decide you don't need a domain anymore, you can cancel it.

• You'll find a cancellation option in the Billing or Domain Settings section.

• If you cancel soon after registering (usually within five days), you might be able to get a refund.

• Cancelling will permanently remove the domain from your account. If the domain is your main website, make sure to set another domain as the primary one first.

What Happens If You Delete Your Website?

Even if you delete or cancel your website on Net2Secure, your domain remains active. You can choose to:

• Renew it with us.

• Transfer it to another company.

• Or let it expire by turning off auto-renew.

Billing FAQs

Q: When will I know my domain is renewing?

A: We'll send you an email about 15 days before the renewal date.

Q: Can I add multiple years of registration in advance?

A: Yes, you can add multiple years to your registration, up to the maximum limit for that type of domain.

Q: What if my payment fails?

A: We'll try to process the payment a few times over 15 days. After that, you have 30 more days to reactivate it before it's released.

Q: Does updating billing info affect all my domains?

A: Only if they are grouped. Check the billing section to see if your domains are linked.

Q: Can I cancel and get a refund?

A: You may be eligible for a refund if you cancel within a short grace period after registration.

Q: My website is gone; what happens to my domain?

A: It remains active. You can choose to retain, renew, transfer, or allow it to expire.

Final Thoughts

Managing your domain's billing through Net2Secure is designed to be as easy as possible. From checking details to handling payments and renewals, all the tools you need are right in your control panel. By being proactive and using these features, you can focus on growing your business, knowing that your domain is always secure and active.