At Net2Secure, customer satisfaction is our priority. We strive to deliver reliable cloud, hosting, and data center services backed by enterprise-grade infrastructure and dedicated technical support. This Refund Policy defines the circumstances under which refunds may or may not be granted for the services purchased from Net2Secure. By availing any service from Net2Secure, you acknowledge and agree to the terms outlined below.
Net2Secure delivers a 30-day money-back guarantee on eligible hosting services to ensure complete customer satisfaction. If you are not satisfied with the performance of your service within the first 30 days of activation, you may request a refund by contacting our support team.
The refund request must be submitted within 30 calendar days from the date of service activation. The money-back guarantee applies only to first-time purchase of eligible services and does not apply to renewals, upgrades, add-ons, software licenses, domain registrations, SSL certificates, setup fees, migration charges, or third-party services.
Shared Hosting
Shared Hosting plans are covered under our 30-Day Money Back Guarantee for first-time purchases. Customers requesting cancellation within the eligible period may receive a refund after verification.
VPS Hosting
Virtual Private Server (VPS) Hosting plans are covered under our 30-Day Money Back Guarantee, provided the refund request is submitted within 30 days of service activation and the service complies with all applicable terms and conditions.
Cloud Hosting
Cloud Hosting services are eligible for a 30-Day Money Back Guarantee on first-time subscriptions. Usage beyond the eligible period or violations of our Terms of Service may void refund eligibility.
Dedicated Servers
Dedicated Server Hosting is covered under our 30-Day Money Back Guarantee, subject to verification and compliance with our Acceptable Use Policy. Customized configurations, special hardware deployments, software licensing charges, setup fees, and third-party services remain non-refundable.
Email Hosting
Email Hosting services, including business email solutions, are eligible for a 30-Day Money Back Guarantee unless the service includes non-refundable third-party licensing or custom provisioning charges.
Colocation Services
Colocation Services involve physical rack space allocation, infrastructure provisioning, and operational setup. Due to the nature of these services, refunds may not be applicable once the service has been provisioned and activated unless otherwise approved by Net2Secure.
The following products and services are non-refundable under all circumstances:
Net2Secure strictly prohibits the use of any VPS, Cloud Server, Dedicated Server, or any other hosting infrastructure for IRCTC booking, automation or scraping.
If any customer is found using Net2Secure infrastructure for IRCTC-related activities, Net2Secure reserves the right to:
Customers are solely responsible for ensuring that their hosted applications adhere to all applicable laws, regulations, and the acceptable use requirements of Net2Secure.
Customers may request cancellation of their services at any time through the Net2Secure client portal or by contacting our accounts team. Cancellation requests do not automatically qualify for a refund. This eligibility is evaluated based on this refund policy and the nature of the purchased service. Customers are advised to back up all data before requesting cancellation. Net2Secure shall not be responsible for any data loss after service termination.
Once a refund request is approved:
Refunds will not be issued if a service has been suspended or terminated due to:
Net2Secure reserves the right to modify, update, or amend this Refund Policy at any time without prior notice. The latest version published on our website shall supersede all previous versions.
If you have any questions regarding this Refund Policy or wish to request a refund, please contact our Billing Team through the Net2Secure Client Portal or the official contact channels available on our website.
Note: The 30-Day Money Back Guarantee is subject to service eligibility and does not apply to custom-built servers, dedicated hardware deployments, colocation infrastructure, software licensing, or third-party services.
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